Hotel kiosk - check-in/out and self-service

Hotels today are evolving at a rapid rate, and with the recent pandemic, they are forced to evolve even further to keep their guests happy and, most importantly, safe.

Today we will discuss the benefits of self-service check-in kiosks and their impact on hotels and the hospitality industry.

Optimize processes, revenue, improve staff performance and guest engagement by automating check-in/out and walk-ins with self-service options.


How hotels can benefit from self-check-in kiosks:

Hotels can benefit greatly from self-check-in kiosks. They help to cater to a guest’s needs, reduce the price of overhead, help to keep everyone safe with their contactless interactions.

Contactless check-in solutions for hotels, hostels, and apart-hotels.

Our solutions can adapt to your specific needs and personalized guest experience

As mentioned earlier, self-check-in systems are the perfect way to personalize interactions with hotel guests. It’s probably one of the most important reasons to adopt this technology.

Reduce unnecessary human interaction or contactless check-in experience

With a self-check-in solution, efficiency takes the front seat on your property. Guests don’t have to stand in a queue at the reception desk service. A busy season is better managed with a self-check-in system in place.

Reduce costs and increase your revenue with up-sells

Instead of being sales, a simple notification can tell your guests about the offerings. Most importantly, they can check out the details at their convenience, improving guest satisfaction.

Minimize errors by standardizing your processes

This is valuable when a hotel is particularly busy as it gives guests the freedom to check-in and checkout on their own time with credit card processing, which is mutually beneficial for both the guest and the front-line staff.

Improves guests experience with personalized service

Offer room upgrades or upsells to guests through the arrival flow.





Extremely guest
friendly

Deliver keys through an automatic dispenser or card tap device.





All in one solution

Automate your hotel guest experience

Examples of self-service kiosks in hotels:

Many hotels are starting to implement self-check-in kiosks. These machines are relatively inexpensive and help guests book, check-in, and check-out through a hassle-free interface that is easy to follow, improving the entire check-in process and experience. 

Self-check-in/out-Self check-in and check-out kiosks allow guests to check-in and check-out from the hotel improving the hotel management.

Room service and other services can be requested through these self-service kiosks, which provide a useful way for the hotel staff to cater to a guest’s needs much quicker than the traditional method, making a positive impression.

Why BRISA sel-service kiosk for hotels

When it comes to choosing the right Kiosk for your hotel, you need to look at experience and quality. You need a manufacturer that understands the needs of your hotel and your guests.

Self-check-in kiosks are a valuable part of any hotel today. In these uncertain times, their value cannot be understated as they allow a hotel to operate in safety, providing guests with convenience, efficiency, and peace of mind. 

What is a self-check-in kiosk

A self-check-in kiosk is a kiosk that allows guests to expedite more routine tasks like booking, check-ins, checkouts, and room service requests. Guests simply use the electronic kiosk which will ping or notify the hotel staff.

Ultimately this is beneficial for both the guest and the staff as it allows the hotel experience to cater to exactly what the guest needs without wasting resources in manual tasks. 

A kiosk is a physical instrument allowing hotels to automate check-in processes integrated with the hotel’s PMS. While it’s a convenient medium, a no-touch policy in the post-Covid era could make things difficult.

Having said that, with proper safety measures, kiosks can be a good choice to simplify the check-in process without guest interaction. Most instruments come with simple commands, a clear typeface, and an intuitive design.

Why are self-check-in kiosks in hotels important

With the current state of the world, safety is of paramount importance. That is why contactless service is growing increasingly in value.

Features like self-check-in kiosks and apps allow guests to book room preferences, check-in, check-out, and request services without the need to visit the front desk, thus, keeping interactions to a minimum.

Beyond COVID, these kiosks are still highly valuable as it allows increase the booking number, guests to request services with no hassle, and hotel staff can quickly identify which tasks require their attention. 

What is a self-check-in kiosk in hotels

Contactless check-in allows a guest to check into a hotel without any physical contact with staff or items like pens, paper, or keys. Many hotels that offer contactless check-in use digital tools like mobile keys or an online registration system to eliminate the need for physical contact.

How are hotels doing contactless check-ins

Many hotels have eliminated paper registration forms and plastic room keys in favor of digital check-in solutions that don’t require any physical contact. At hotels with contactless check-in, guests can fill out an online registration form and enter their rooms via their smartphones using a secure mobile “key.”

What time is check-in at most hotels

The check-in time at most hotels is 3:00 pm or 4:00 pm, and the check-out time ranges between 11:00 am and 12:00 pm.

Some hotels offer early check-in, allowing guests to pay an extra fee to check in a couple of hours before the standard check-in time if rooms are available.